The Story Behind This Tool

Like many renters, I have had negative experiences with landlords. For years, I lacked the information and confidence to challenge unfair situations. That changed when a landlord tried to deduct £2,625 from my girlfriend's tenancy deposit.

We decided to contest it. I used Google's NotebookLM and uploaded official UK tenancy law documents to help guide our response. Using the information it provided about "fair wear and tear" and "betterment," we drafted a rebuttal to the landlord's claims.

From a Personal Case to a Public Tool

The result was a success: the Tenancy Deposit Scheme (TDS) returned £2,350 of the £2,625 claimed. This outcome showed that with the right information, tenants can effectively defend their position without paying for advice.

This experience led me to want to share what I'd learned. However, I encountered two problems. First, people were hesitant to trust a general-purpose tool for specific legal matters. Second, I found that NotebookLM could pull information from incorrect sources. For something this important, the information must be accurate.

This is why I built The Tenant's Voice. There are good and bad landlords, and this tool is for dealing with the latter. It was created to be a dedicated and reliable platform for tenants to help them understand their rights, speak up, and contest situations where appropriate. During its development, I traded off some speed of output for accuracy to make sure this is a platform Tenants going though issues could rely on.

This tool is the result of that journey. It's for you, and it is for free. If you have feedback, please reach out. I also appreciate hearing about successful outcomes.

And if you have a great outcome, I'd love to hear about it. Hearing the wins makes my day.

All the best,
Oscar

The final adjudication result showing a 90% success rate against the landlord's claim.

The adjudicator's reasoning, highlighting "fair wear and tear" to counter inflated claims.